aaspaas Customer Privacy Policy

Effective date: 19 October 2026

This application is operated by aaspaas, Village Chak Mailkpur, Tehsil Nangal Choudhary, Mahindergarh, Haryana 123023, India. Contact aaspaas.ads99@gmail.com for privacy questions, grievances, or account-deletion requests.

1. Scope

This Policy explains how aaspaas handles customer information when you create an account, browse nearby products and sellers, manage delivery details, place an order where available, communicate with a seller, or contact support.

2. Information we collect

Depending on how you use the application, we collect:

• account and identity details, such as your name, mobile number, profile image, account identifier, and login and OTP records;
• location information you permit the application to access, and delivery details you enter for an order, including a recipient's name, telephone number, and delivery address;
• your shopping-list activity, orders, payment method and status, returns, ratings, reports, notifications, and information you send to sellers or support; and
• technical and security information, such as IP address, device and application details, network and diagnostic records, and activity needed to protect accounts and investigate misuse.

Payment records for the current ordering flow include cash-on-delivery or offline confirmation status where available; the application does not collect payment-card details through a gateway.

3. How we collect information

You provide information when you register, edit your profile or delivery details, place an order, submit content, or contact support. The application receives location information when you grant device permission and use a location-dependent function. Our systems also generate technical and security records when the application connects to the service. Sellers and service participants may provide information needed to complete or resolve an order or complaint.

4. Why we use information

We use this information to verify and secure your account, show nearby marketplace results, provide requested application features, process and fulfil orders, send service notifications, respond to support requests and complaints, prevent fraud, maintain the service, and meet legal obligations. We use precise location when a location-dependent function requires it and you have granted the relevant permission.

5. Sharing with others

We share information only as needed for these purposes:

• with the seller and any delivery participant involved in your order;
• with providers that operate hosting, messaging, maps, media, security, diagnostics, or customer-support services for aaspaas;
• with professional advisers or a business successor where appropriate safeguards apply; and
• with authorities, regulators, or courts when disclosure is lawfully required.

Sellers may use shared customer information only for the relevant order.

6. Your choices and rights

You can update supported profile and delivery details in the application and control location and notification permissions in your device settings. Subject to applicable law, you may request information about processing, access a summary of your personal data, correct or complete inaccurate information, request deletion where permitted, withdraw consent where processing depends on it, raise a grievance, and nominate another person to exercise applicable rights in the event of death or incapacity. We may verify your identity before acting. Withdrawal or deletion may make a dependent feature unavailable and may not remove records that must be retained for a completed transaction, security, a dispute, or a legal obligation.

To request permanent account deletion, open Profile, then Settings, then Delete my account, and select permanent deletion. A temporary hold does not delete the account. You can also email aaspaas.ads99@gmail.com with the subject "aaspaas customer account deletion" and your registered mobile number. Do not send a password or OTP. We may verify account ownership before processing the request. You do not need to install or sign in to the app to send an email request.

7. Retention

We keep information for as long as reasonably needed to operate your account and requested services, complete transactions, handle complaints, prevent fraud, comply with law, or establish and defend claims. Applicable operational retention rules govern specific records, including notifications. After that, information is deleted, anonymised, or securely isolated unless continued retention is legally required.

8. Security

We use reasonable technical and organisational safeguards, including access controls, authentication, logging, and protected transport where configured. No system can guarantee absolute security. Please report suspected misuse or a security incident through the official support channel.

9. Children

The customer application is intended for adults aged 18 and over. It is not directed at children. If you believe a child has provided personal data, contact aaspaas.ads99@gmail.com so that we can review the matter and take appropriate action.

10. Changes and contact

Material changes will be published with a revised effective date and any notice or consent required by law.

Operator contact telephone: 9990943947.

Operator: aaspaas.

Business address: Village Chak Mailkpur, Tehsil Nangal Choudhary, Mahindergarh, Haryana 123023, India.

Privacy, grievance, support and account-deletion contact: aaspaas.ads99@gmail.com.